Privacy Policy

This Privacy Policy describes how PAWGEAR collects, uses, and protects your personal and business information when you visit our digital showroom, submit a Purchase Order (PO), or communicate with us for wholesale inquiries.

1. Information We Collect

a) Information You Provide Directly: When you submit a quote request or contact us via WhatsApp, we collect details such as your Name, Company Name, Business Email Address, Phone Number (WhatsApp), and shipping address.

b) Automatically Collected Information (Interaction Data): To improve our B2B services and provide accurate quotes, we use tracking technologies to collect data on how you interact with our digital showroom. This includes IP addresses, browser types, pages viewed, and pricing calculator inputs.

2. How We Use Your Information

• To generate accurate Proforma Invoices and digital proofs for custom logo products.
• To communicate with you efficiently via WhatsApp or Email regarding order status and logistics.
• To fulfill and ship your wholesale orders direct to your store or salon.
• To analyze website usage and optimize our digital product catalog.
• To prevent fraud, protect security, and comply with international export obligations.

We strictly do not sell, rent, or trade your personal or business data to third parties. We only share information with trusted operational partners necessary to fulfill your orders:

• Logistics Partners: e.g., DHL, FedEx, UPS for express door-to-door delivery.
• Payment Processors: e.g., PayPal, Stripe, XTransfer to process wholesale transactions securely.
• Legal Compliance: If required to comply with applicable export laws or lawful requests.

4. Cookies & Session Technologies

Our digital showroom utilizes essential cookies and session logs to deliver a seamless B2B experience (such as remembering your active quote quantities). By using our site, you consent to this functional tracking. You may disable cookies in your browser settings, though dynamic quote calculators may not function properly.

5. Data Retention & Security

We implement enterprise-standard encryption and secure databases to protect your business data. We retain your contact information only as long as necessary to provide ongoing wholesale services, warranty support, and fulfill legal tax obligations.